Refunds / Returns

No Refund Policy

At ProjectCrystal, we are committed to providing our customers with high-quality products and exceptional service. Prior to making a purchase, we encourage you to carefully review your selections and ensure they meet your requirements. As part of our commitment to customer satisfaction, we have established the following refund policy:

Refund Eligibility:
We offer refunds only for items that are damaged upon arrival. To be eligible for a refund, please contact us at support@projectcrystal.co.uk within 14 days of receiving your order. We require photographic evidence of the damage to process your refund request. Failure to provide sufficient evidence may result in the denial of your refund.

Non-Refundable Items:
Except for damaged items, all sales are final. We do not offer refunds or exchanges for change of mind, buyer's remorse, or any other reason.

How to Request a Refund:
To request a refund for a damaged item, please email us at support@projectcrystal.co.uk with the following information:
1. Your order number.
2. A detailed description of the damage.
3. Clear photographs or videos showing the damage.
4. Your preferred resolution (refund or replacement).

Refund Process:
Once your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within [number of days] business days. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card provider.

Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@projectcrystal.co.uk. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Policy Updates:
ProjectCrystal reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.

By making a purchase on www.projectcrystal.co.uk, you acknowledge that you have read, understood, and agreed to the terms of this refund policy.

Thank you for choosing ProjectCrystal!

Sincerely,
ProjectCrystal